SM605 Privacy Policy – Your Information Is Fully Protected

SM605 ("we", "Platform", "Company") respects the privacy of every individual using our services. This Privacy Policy explains in detail how we collect, process, store and protect your personal information as a member or visitor of the SM605 platform.

This document forms part of the SM605 Terms and Conditions and applies to all access to our platform — whether via the official website, Android or iOS mobile app, or any other access channel provided by SM605.

By registering an account or continuing to use the SM605 platform, you confirm that you have read and understood this Privacy Policy and agree to how we handle your personal information as described herein.

SM605 collects the personal information necessary to provide services that are secure, fair and compliant with legal requirements. The types of information we collect are as follows:

We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information or religious beliefs unless there is a specific legal requirement to do so.

Every piece of information we collect is used for clear and legitimate purposes. sm605 uses your data for the following purposes:

• Account Management: Creating, verifying and managing your member account, including the mandatory KYC process.
• Transaction Processing: Processing deposits, withdrawals and all financial transactions securely and accurately.
• Platform Security: Detecting and preventing fraud, unauthorised access, money laundering and other illegal activities.
• Customer Support: Providing technical assistance and resolving your enquiries or complaints promptly and accurately.
• Responsible Gaming: Monitoring gameplay patterns to identify risks and support members who may need self-control assistance.
• Service Communications: Sending important notifications related to your account, security, transactions and platform updates.
• Legal Compliance: Meeting the reporting and record-keeping requirements mandated by the relevant authorities.

SM605 does not sell or transfer your personal information to third parties for their own marketing purposes. However, in the course of operating the platform, we may share your data with certain parties under limited and controlled circumstances:

• Payment Processors: Information required to process your financial transactions is shared with approved payment service providers bound by strict confidentiality agreements.
• Identity Verification Providers: KYC data may be shared with recognised third-party verification services for identity verification purposes only.
• Legal Authorities: SM605 will disclose the required information when compelled by court order, legal investigation or a lawful request from enforcement agencies.
• Technology Providers: Technical infrastructure providers such as server hosting and cloud services, bound by strict data protection agreements.

SM605 continually invests in security infrastructure to ensure member data is always protected at the highest level. The security measures we practise cover both technical and organisational aspects:

• Data Encryption: All data in transit is protected with 256-bit SSL/TLS encryption. Data stored in our databases is also encrypted using the latest industry standards.
• Layered Access Controls: A role-based access control (RBAC) system ensures that only authorised personnel can access specific data categories based on their job responsibilities.
• 24/7 Monitoring: Our security monitoring system operates around the clock to automatically detect threats, anomalies, and unauthorised access attempts.
• Two-Factor Authentication: An additional security layer is available for account login to protect against unauthorised access, even if your password has been compromised.
• Regular Security Audits: SM605 conducts regular security assessments and penetration testing by independent security experts.

The SM605 platform uses cookies and similar tracking technologies to enhance user experience, maintain session security and understand how the platform is used. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login authentication, session management, and account security. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as language, display settings and game preferences to deliver a more comfortable experience.
• Analytical Cookies: Helping us understand how members use the platform so we can make meaningful improvements over time.
• Security Cookies: Used to identify trusted devices and detect suspicious activity that may indicate fraud attempts or unauthorised access.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality or security of the SM605 platform.

SM605 recognises and respects your rights over your own personal information. As an SM605 member, you have the following rights:

SM605 retains member personal information for as long as your account remains active and for the required period following account closure to fulfil legal obligations, resolve disputes and enforce our agreements.

• Active account data is retained for the duration that your account remains active on SM605.
• Financial transaction records are retained for a minimum of seven (7) years after the transaction date to comply with audit and financial regulatory requirements.
• KYC documents are retained for a minimum of five (5) years following account closure, as required by anti-money laundering regulations.
• Customer support communication logs are retained for three (3) years for reference and dispute resolution purposes.
• Marketing and promotional communication data is deleted immediately upon withdrawal of your consent.

Once the specified retention period has lapsed and there is no ongoing legal requirement, your data will be securely deleted or permanently anonymised from our records.

The SM605 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal information from any individual under the age of 18.

SM605 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or service improvements. All amendments will be published on this page with a clear effective date.

For material amendments or significant changes to how we handle your data, SM605 will notify members via in-platform notifications or registered email within a reasonable period before the changes take effect. Continued use of the SM605 platform after the effective date of any amendment constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how SM605 handles your personal information, we welcome your feedback. Our privacy and support team is available 24 hours a day, 7 days a week.

• Privacy Email: [email protected] — dedicated to personal data enquiries and requests.
• General Support Email: [email protected] — for general assistance and account enquiries.
• Live Chat: Available directly on the sm605 platform — for the fastest response.
• FAQ: Visit page FAQ us for answers to the most frequently asked privacy questions.

We are committed to responding to all privacy-related enquiries within 72 business hours and will make every effort to resolve each issue raised fairly and transparently.